Please read our Terms and Conditions
Ordering from Wooden Wine Box Company is very simple, safe and secure and you can shop online without logging in or needing to register. Below we have tried to answer some of the questions we are most commonly asked, however if you have a question that we have not covered please do not hesitate to email us at firstname.lastname@example.org. Most enquiries are responded to within 3 hours. You can also call us on 01892 782823
The best way to describe shopping online is as though you are in your local store - you browse around with your shopping basket, picking up goods that you want to buy, before heading to the till or checkout to pay for your chosen goods before you leave the store. You can put items into your basket and take them out while you are shopping - and you are only charged for the goods at the checkout, not before.
Yes. You can browse, add products to your basket and buy from the website without logging in or registering
Our offices are at 43-45 Church Road, Tunbridge Wells, Kent TN1 1JT - the same place that we have our wine merchant shop, The Secret Cellar.
Our warehouse is at Unit 1, Castle Keep Business Centre, Wadhurst Castle, Wadhurst TN5 6AH. However, please note that this is our packing warehouse only and our gifts cannot be purchased direct from this address.
Could not be easier. Just browse and click on any items you wish to add to the shopping trolley. After you have finished, click on “checkout” to complete your details. As a seller of fine wine gifts, we are committed to providing you with the best online service and experience as well as best products.
Transactions made on line are much more secure than using your card over the phone or making payments in a restaurant or shop where you can lose sight of the card. When you use your card to place an order with us the details are encrypted with 128 bit encryption which makes the transaction totally secure. When you reach the point in your order where credit card details are required look for the 'padlock symbol' in the bottom corner of your browser which indicates your transaction is not viewable by any unauthorized parties. Any misappropriation of your card by a third party is covered by your credit card company under the European Distance Selling Regulations 2000. They are bound to repay to you any misused credit card under these terms. Please refer to our Privacy & Security policy (link)
We are happy to accept payment by Maestro, Delta, Solo, Visa and MasterCard
Yes. After requesting your goods by telephone or email, please send a cheque, payable to “The Secret Cellar Ltd” to Wooden Wine Box Company, 43-45 Church Road, Tunbridge Wells, Kent TN1 1JT. The order will be dispatched once your cheque has cleared for payment (please allow 5 working days for this)
All orders placed with Wooden Wine Box Company are charged in GBP Sterling
We offer a flat rate Next Working Day delivery service (Mon-Fri) on orders received before 2.30pm of £8.50.Please see our Delivery Charges page for our Delivery Statement detailing full terms and conditions, surcharges and delivery times.
Most definitely not! We can send you quantities from one bottle to multiples cases. You are free to buy as much or as little as you like.
We deliver to addresses throughout mainland UK, Scottish Highlands, Islands, Isle of Man and Northern Ireland, as well as business addresses in major European countries. We do not deliver outside of Europe. For more details on our delivery policy please see the Delivery Statement.
We operate a Next Working Day delivery service for all orders received before 2.30 pm, Monday through to Friday. Please use the tracking information in your email receipt to follow the progress of your order. If you have not received your order within 48 hours please give us a call on 01892 782823
BE ADVISED THAT MIS-SORTS CAN OCCASIONALLY HAPPEN WHEN ITEMS ARE MIS-SORTED BY CARRIER DEPOTS. TO AVOID DISAPPOINTMENT PLEASE SEND BIRTHDAY GIFTS, ETC. AHEAD OF TIME TO ALLOW FOR POSSIBLE ACCIDENTS THAT CAN OCCUR WHEN ITEMS LEAVE OUR WAREHOUSE.
When your order is sent you will receive an immediate thank you confirmation message from our server confirming receipt of your order. Normally dispatch will be within the next working day from when you placed the order. If there is a delay or we need more information we will contact you to let you know what is happening with your order.
Please telephone 01892 782823 or email to check that we have received your order.
A gift card message is free and can be added to any order. There are no strict limits on message length. Please complete the “Gift Message” box with your message at the time of checkout. For corporate orders, businesses may have their own company stationary included, as required.
If you miss the first delivery attempt, the driver will leave a card and will return the next day. To avoid this problem:
- Let us know what your preferred delivery day is.
- Have the parcel delivered to your work address.
- Let us know if it can be left with a neighbour.
- Request the goods to be held at your local depot so that you can pick them up at your own convenience.
Alternatively, you may authorize the courier to leave the order in a designated safe place. There is a textbox in the shopping Checkout area of the website where “Special Delivery Instructions” can be left should no one be at home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at the back door or in a shed etc). IMPORTANT: if a request is made for wine to be left unattended, Wooden Wine Box Company cannot be held responsible if the wine goes missing after the courier has delivered it.
Please inform the carriers of any breakages or shortages at the time of delivery. Claims for these are required by post, fax or e-mail within 24 hours of delivery. We will refund or replace all genuine claims for breakages.
We will send an automatic confirmation of receipt of your order by email. This serves as a full VAT invoice for the wines and delivery. No financial details will be included with the wines when they are delivered, whether they are delivered to billing address or other addresses.
Please note: our confirmation email is AUTOMATICALLY GENERATED. Occasionally, certain servers filter it out as 'spam' and ban it. If you do not receive a confirmation email, please let and know and we will send one manually
If you receive the wrong wine in your order we will replace your bottle and reimburse any delivery costs you incur. We will not refund a purchase because you didn't like the wine. Please contact us as soon as possible if your order experiences bottle damage or your wine is corked. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.
On the rare occasions a wine is corked or faulty we will gladly offer a replacement or credit on the return of the bottle in question. We will replace or credit any faulty bottle or unopened wine with which you are unhappy. Please telephone or email us as soon as possible. We will then refund you the cost of the bottle upon its return to us.
If the product is not faulty and it is simply a case of taste, we cannot provide a refund. Where a wine is not to your personal taste one of our experienced advisers will be happy to offer an alternative choice to replace any wines returned and issue a credit receipt. If you wish to return the goods to us to exchange for alternative goods of the same value (or greater value at your expense), you will be responsible for the necessary delivery charges.
Cancelled orders yet to be dispatched
You can cancel your order by emailing our Customer Services on email@example.com. These orders will be cancelled and a full refund given
Cancelled orders already dispatchedCustomers have a “cooling-off period'” of seven working days, after receipt of the goods, during which they may cancel the order for any reason. All returns are made by the customer at their own expense. Orders which have entered our dispatch process or have been dispatched can be cancelled by sending an email with details of your order to firstname.lastname@example.org. These orders will be provided with a full refund less all courier charges
Yes we can. We have a great range of quality wines, fizz & spirits to boost the party and would be delighted to cater for your needs. Please go to our web form where you can fill in some details so we can get back to you. Alternatively, please email us your requirements or call us direct on 01892 782823. Please give us as much notice as possible especially for big orders.
Yes, we can try! We are happy to deal with customers’ requests and are happy to assist in tracking down hard-to-find wines. Just drop us an email and we'll let you know what we can do, as we have access to many key distributors and contacts in the industry. We can at the very least point you in the right direction
At the present time, we do not offer account facilities. However, we are keen to do business with you, so please contact us to discuss your requirements